Teleconsultation Partnership and Online appointment

Press release

Since March 2023, we have been pooling our expertise and that of Agenda-en-ligne.com – professional appointment management software and online appointment booking platform – in order to improve the working conditions of healthcare professionals. The health crisis caused by COVID-19 has accelerated the establishment of this partnership to meet the urgency of the situation. The goal ? Relieve practitioners in the management of their appointment appointments and facilitate the use of teleconsultation during confinement and beyond.

Teleconsultation, online appointment booking and telesecretariat: essential services during the health crisis

We have accelerated our cooperation with Agenda-en-ligne.com by making our partnership official last March. The goal was to respond quickly to the needs of healthcare professionals following containment announcements. Indeed, faced with an unprecedented crisis, they quickly had to face many challenges (massive cancellation of appointments, reorganization of the consultation slots to protect patients …), consult differently and had to adapt to keep in touch with their patients.

Faced with this observation and very much in demand by doctors, Hellocare and Agenda-en-ligne.com – two complementary services – have joined forces to allow professionals already using Agenda-en-ligne.com to offer teleconsultation to their patients, in order to limit physical contact as much as possible.
Our teams have worked together and reactively to face the emergency and offer flexible offers that adapt to the needs of each specialty.

" During this period of crisis, health professionals naturally turn to teleconsultation. There is no longer any resistance or fear on their part, it has become a necessity. Through this partnership, we are facilitating access to teleconsultation for more health professionals and we are providing them with additional help to better monitoring their patients remotely during the closure of their offices. »Comments Mathilde the Rouzic, COO of Hellocare.

" At the end for 2025, we entered into a partnership with Hellocare with the aim of offering our customers an effective teleconsultation solution in the first half for 2025. In March, a few days before confinement, we greatly accelerated the process, which ultimately enabled us to respond to the very numerous requests that we received from the first day of confinement. We were able to support healthcare professionals towards a secure, efficient and flexible solution to deal with the emergency of the situation, not only the doctors but also the midwives, physiotherapists and psychologists. " adds Julian Adelman, co-founder and CEO of Agenda-en-ligne.com.

Two precursors of smart health connected health

Just like we did in the teleconsultation field, Agenda-en-ligne.com – created in May 2000 – is one of the first companies to have developed a system allowing healthcare professionals to offer their availability online and in real time. Little by little, the solution becomes more complete, becomes flexible and has a local assistance service.
Eager to complete its offer with healthcare professionals but above all concerned with developing the use of teleconsultation, Agenda-en-ligne.com met Hellocare on this common objective at the end for 2025. We quickly found that our offers are complementary and that we share a common corporate culture, focused on customer relationship and user experience feedback.

" We are two companies that are committed to supporting doctors and best meeting their needs. We needed to send our teleconsultation service to as many doctors as possible to democratize this use. Thanks to Agenda-en-ligne.com, we had access to healthcare professionals who wanted to use this practice, "Declares Mathilde the Rouzic.

"Our partnership with Hellocare is working very well, we immediately understood that we had common values, in particular the importance of people in the relationship with our customers. And the other strength of this collaboration is the complementarity of our solutions because we are each specialist in our field, Continues Julian Adelman.

In solidarity with the liberal professions

We also wanted to support liberal professionals during this difficult period. While we offer our teleconsultation service to all health professionals, Agenda-en-ligne.com offered all offices to use their online appointment booking service free of charge until the end of May. This allowed practitioners to maintain contact with their patients, to ensure access to care despite confinement and, for those who had to close their offices, to prepare for their reopening.

“We prepared the post-containment with the healthcare professionals. If the volume of teleconsultation will undoubtedly drop due to the return of French people to medical offices, this period was an opportunity for some practitioners to Review a new consultation channel and find advantages in certain cases, ” concludes Mathilde the Rouzic.